Terry Hook

Terry Hook FCMI: employment and responsibilities

IBM UK Services Customer Satisfaction Manager

  • Customer satisfaction data analysis
  • Deploy best practice business processes
  • Design and distribute satisfaction surveys
  • Develop a customer first culture

IBM Technical Education Manager Northern Europe

  • Technical Education provision  for customers 
  • Technical Education provision for IBM internal staff
  • Overall P& L Responsibility £20 million turnover

e-skills UK Skills Development Executive

  • Employer and Higher Education engagement
  • IT professionals skills development
  • Consultancy – skills gap analysis
  • Project management –  SFIA implementation/ tools development
  • Sfia Consultant

SFIA Foundation Director 

  • Finance
  • Legal  
  • Propagation of the SFIA framework

Clock-IT-Skills Managing Director

  • Owner
  • Professional IT Skills Consultant

Acquired Skills and Expertise

  • Experience in creating job profiles from skills/Competence frameworks
  • In depth and current understanding of the European e-CF
  • Analytical skills in the HR domain
  • Current knowledge of employer ICT practitioner skills needs 
  • Knowledge of the UK education system and certifications
  • ICT skills consultancy capability
  • Competence analysis skills
  • Business process analysis skills
  • Project management skills
  • Team working and interpersonal skills
  • Extensive Management experience from leading a 300 man team
  • General HR experience
  • Practical knowledge of IT career paths
  • Understanding of recruitment issues
  • Fellow of the Chartered Management Institute (FCMI)